Security at TotalPro
Your security and that of your data are our priority. Follow these recommendations when using any remote IT support service.
Always operate within the platform
Do not accept payments or agreements outside TotalPro. All charges are handled securely within the platform. If a technician asks you for money via another channel, report it immediately to info@totalpro.es.
Always supervise the remote session
During any remote support session, stay in front of the screen and close the session as soon as the technician finishes. Never share banking passwords or critical credentials during the session.
Verify the technician identity
All TotalPro technicians have a verified profile with photo, ratings and visible certifications. Before starting the session, check that the assigned technician matches the platform profile.
Back up before major interventions
Before interventions affecting the operating system, hard drive or network configuration, back up your critical data. A good technician will always remind you, but the final responsibility is yours.
Report suspicious behaviour
If you detect inappropriate behaviour during a session, write to us at info@totalpro.es with the session ID. We investigate all reports within 24 hours.